STORES

B.E. Boutique 

10163 False River Rd.

New Roads, LA 70760

Hunt's Flowers 

11480 Coursey Blvd.

Baton Rouge, LA 70816

Rustic Charm Antiques & Gifts

8851 Hwy 190 W

Livonia, LA 70755

The Haven at 1857

1857 Government St

Baton Rouge, LA 70802

Salvage World of Baton Rouge

1819 S. Sherwood Forest Blvd.

Baton Rouge, LA 70806

OPENING HOURS

Mon.  -  Sat.  9am - 5pm

 

Closed on Sundays

Want to leave us a message? Click the chat box below or email us anytime!

If you contact us outside of our regular business hours, we will respond the next business day. 

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SHIPPING POLICY

Processing Time 


Please allow 1-2 days to process your order. While we routinely process orders the same day they are received, it can take up to two business days during the holiday season. 

Estimated Shipping
Please allow 3-5 days for your order to be shipped. While we do our best to meet and even exceed these times, they are estimates and can not be guaranteed. Actual delivery time will depend on the carrier and shipping method used.

Summer Shipping Schedule

Between June 1st and September 30th we ship on Monday & Tuesdays only. This is to prevent your candle orders from sitting in hot warehouses over weekends. We resume normal shipping schedule in October. 

Shipping in hot weather may affect the integrity of your candle. Coconut wax is a very soft wax and if kept in hot weather for long periods of time, they will get soft and sticky. If you order candles during very hot weather, chances are your candles will get very soft in shipment. Please be aware your candles can be affected by severe exposure to hot temperatures of 90 degrees or higher for long periods of time. Mail trucks are not air conditioned. Please keep this in mind when purchasing candles in the summer months. Willowood Candle Co. can not be held liable for melted candles. PLEASE ORDER AT YOUR OWN RISK.

RETURN POLICY

If you are unhappy with your purchase for any reason please contact us directly within 3 days of the date you received your order. We will work in good faith to remedy your situation.

Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We gladly accept returns, exchanges, and cancellations
Contact us within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 24 hours of purchase

PAYMENT METHOD

Willowood Candle Co. utilizes Paypal, Square and Square POS for all purchases made via this site, in person, by invoice, email, or on our Etsy store. Sorry we cannot accept personal checks. Willowood Candle Co. keeps your payment information secure. We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Please see our Shop's Privacy Policy for more details.

WHOLESALE INQUIRIES

For wholesale inquires please contact us directly via the Contact Us link or send an email to willowoodcandles@gmail.com

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